Cox Automotive’s logistics brand, Central Dispatch, launching its new carrier scorecard. This feature helps shippers make smarter, safer shipping decisions by surfacing critical carrier data right at the point of dispatch. While Central Dispatch independently verifies each carrier that joins the platform, now shippers have even more tools at their fingertips to verify that a carrier is right for each particular vehicle move.
“Everyone plays a role in fighting fraud in the logistics industry, and the carrier scorecard is one more way we’re empowering our shippers to do just that,” said Lainey Sibble, head of Central Dispatch at Cox Automotive. “The carrier scorecard puts the data shippers need front and center to help them choose partners more wisely, move vehicles faster, and protect their business better.”
Properly verifying carriers for every vehicle move is a critical step in safely transporting vehicles—but not all shippers were taking the extra steps needed to get to the right information. As a result, some shippers made carrier selections without fully vetting them, leading to potential delivery challenges or frustrations.
That’s where Central Dispatch’s new carrier scorecard adds value. It puts shippers in the driver’s seat by highlighting carrier credentials, performance history and potential issues—right in the dispatch workflow. The key information shippers need to make confident, informed decisions is now right at their fingertips.
What Shippers Will See
When a shipper selects a carrier, a slide-out panel displays detailed information sourced from Central Dispatch and the Federal Motor Carrier Safety Administration (FMCSA), organized into three key areas:
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Company details: business type, contact information and ownership structure
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Performance data: ratings, reviews, membership history and recent activity
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Warnings and flags: inactive status, outdated filings or mismatched authority
While the Central Dispatch carrier scorecard is designed to help shippers make informed decisions and verify carriers for each vehicle move, it also lays the groundwork for carriers to benefit from future functionality. Coming in 2026, scorecard metrics will power Find a Carrier, a new feature for premium shippers that identifies potential matches for each job. For carriers, strong scorecard performance means better visibility and more chances to be selected as this new feature rolls out.
